> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trymeridian.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sentiment

> Understand how AI describes your brand across key dimensions like security, fees, and reliability.

## What this is

A sentiment dashboard that scores your brand across multiple dimensions and lets you drill into negative (or positive) mentions.

## Why it matters

* Sentiment shapes whether you’re recommended (especially in “best X” prompts).

* Dimension-level weakness (e.g., Fees) can suppress your rank even if you’re cited.

* It helps you prioritize which narratives to fix.

## Where to find it

**Analytics → Prompt Analytics → Sentiment**

## How it works

* Meridian extracts sentiment signals from responses.

* It summarizes:

  * Overall **Sentiment Score**

  * Dimension scores (Security, Reputation, Fees, etc.)

  * Breakdown by Positive/Neutral/Negative per dimension

<img src="https://mintlify.s3.us-west-1.amazonaws.com/meridian-25fd9b88/analytics/prompt-analytics/SCREENSHOT_SENTIMENT_OVERVIEW" alt="Sentiment overview showing score tiles and sentiment breakdown" />

Caption: Sentiment shows overall score and dimension-by-dimension breakdown.

## How to use it

1. Set timeframe and compare to **Prev. Period**.

2. Review overall **Sentiment Score** and its delta.

3. Scan dimension cards for weak points (lowest scores or biggest negative deltas).

4. In **Sentiment Breakdown**, hover a dimension to see positive/neutral/negative counts.

5. Click to open **Mention Details** for deeper inspection.

## How to interpret results

* If one dimension has high negative counts → it’s an active narrative problem → address it explicitly in owned content.

* If overall sentiment is flat but “Fees” drops → pricing narrative is shifting → add transparent pricing explanations and comparisons.

* If “Security” is strong but “Customer service” is weak → you may need proof points (SLA, support channels, response times).

* If sentiment improves but visibility doesn’t → your issue is likely citations/rank, not narrative.

* If sentiment drops on one platform → content sources differ by platform → optimize for that platform’s sources.

## Common questions / troubleshooting

* “Why are some dimensions missing?” → only dimensions present in responses appear.

* “Why does it say click to see negative mentions?” → drilldown opens the response table filtered to that dimension.

* “Why is my score changing a lot?” → small sample size; expand timeframe.

## Related docs

* [Sentiment mention details](/analytics/prompt-analytics/sentiment-mention-details)

* [Mention details](/analytics/prompt-analytics/mention-details)

* [Brand Kit](/action/brand-kit)

* [Website Pages](/analytics/website/pages)