> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trymeridian.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact support

> How to get help quickly by including the right context and exports.

## What this is

Guidance on what to send so support can resolve issues fast.

## Why it matters

* Support can’t debug without the prompt, timeframe, and platform context.

* Screenshots/exports prevent back-and-forth.

## Where to find it

**Support → Contact support**

## How it works

A good support request includes:

* The exact nav path (e.g., Prompt Analytics → Citations)

* Time range + filters used

* Platform and region

* The affected prompt(s)

* Screenshots + exports

## How to use it

1. Capture screenshots of the issue.

2. Export the relevant table (or download the response).

3. Send:

   * prompt(s)

   * timeframe

   * platform/region

   * what you expected vs what you saw

4. Include any relevant URLs (page being analyzed, off-page target, etc.)

## How to interpret results

* If support asks for “filters” → send your filter chips and attributes.

* If support asks for “run evidence” → send Mention Details download.

## Common questions / troubleshooting

* “How fast is response time?” → depends on plan/support tier (document your SLA if applicable).

## Related docs

* [Troubleshooting](/support/troubleshooting)

* [Exports & sharing](/analytics/exports-sharing)

* [Mention details](/analytics/prompt-analytics/mention-details)